Reference

8svip Legal Terms for Indonesia Accounts

The legal framework at 8svip sets out how your account is created, how your data is held and what rights you carry under these terms.

Account TermsData Retention PolicyDANA & QRIS Usage RulesJurisdiction: IndonesiaContact Path Included
8svip 8svip Legal Terms for Indonesia Accounts
LEGAL CONTACT ROUTES

Reach Us on Policy and Account Questions

If you need to raise a legal query — a data access request, a question about how your QRIS transaction was recorded or a dispute about account terms — our support team…

Live Chat Open live chat from the account page to raise a legal or data query. Our team is available around the clock and will escalate formal requests within two hours.
Email Policy Desk Send written legal requests — including data access or correction — to our policy email. We confirm receipt within 24 hours and resolve within two business days.
Account Help Centre The Help Centre inside your account dashboard holds a dedicated Legal section where you can submit a policy ticket directly linked to your account ID.
POLICY PRACTICE DETAIL

How 8svip Handles Data, Cookies and Account Security

Our approach to legal compliance is built around the six areas your account touches most — from how cookies track your session to how long we keep your DANA deposit receipts.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure lobby page performance. You can manage cookie preferences through the settings panel in your account.

Data Handling

Account data — including phone number, wallet addresses for OVO and GoPay and transaction history — is stored on secured servers. Access is restricted to staff with a direct operational need.

Account Security

Phone verification is required before your account becomes active. If we detect an unusual login from a new device, we send a verification prompt before allowing lobby access.

Retention Schedule

We retain transaction records, including QRIS and bank transfer confirmations, for the period required by applicable financial rules. Closed accounts are archived, not deleted, for the same period.

Who to Contact

For any formal legal request — data correction, objection to processing or account closure — contact our policy desk via email or the in-account Legal ticket form. We do not handle these by phone.

Requesting Changes

You may request a correction to stored personal data at any time. Submit the request through the Help Centre, include your account ID and the specific field to be corrected, and we will action it within two business days.

Common Legal Questions About 8svip Accounts

These questions reflect what account holders in Indonesia ask most often about their rights, data and access under our legal terms. If your question is not here, the in-account Legal ticket form is the fastest route to a formal answer.

Yes. These terms apply to all accounts where access is permitted. Whether your account is active depends on local law in your region of Indonesia, which you are responsible for checking before registration.

Submit a data access request through the Legal section of the Help Centre or by emailing our policy desk. Include your account ID. We confirm receipt within 24 hours and respond within two business days.

Wallet references — including DANA and OVO transaction IDs — are retained for the period required by financial record rules. They are not shared with third parties outside the scope of processing your deposit or withdrawal.

QRIS deposits are covered by the same account terms as all other payment rails. The transaction is logged against your account ID, and any dispute should be raised through live chat or the policy email within 48 hours of the transaction.

You can request a correction at any time via the Help Centre legal ticket form. Account closure requests are handled by the same desk. Deletion follows our retention schedule, so archived records are removed when that period expires.

Raise a formal dispute through the policy email or the in-account Legal ticket. We escalate unresolved disputes to senior compliance staff. We do not handle term disputes through live chat alone — a written record is required.

We update the terms when our policy changes. The revision date appears at the bottom of each version. Continued use of your account after a revision date constitutes acceptance of the updated terms, so check this page periodically.